Frequently asked questions
- What does the $449 blocked drain price include?
- Travel, labour, hydro-jet clearing of the blocked drain, and a CCTV camera inspection of the line with a short written report. There's no call-out fee on top. Simpler jobs are cheaper: a blocked sink or shower is $199, a blocked toilet $249.
- Is it more after hours or on weekends?
- No. The price is the same at 2am on a Sunday as it is at 10am on a Tuesday.
- How quickly can someone come?
- Same day in most of Sydney. When you book you'll see the available windows for your postcode. For urgent jobs, call and we'll find the nearest available plumber.
- Who turns up?
- An independent, NSW-licensed drain plumber from our network who covers your area. You'll get their name and licence number by text before they arrive.
- Do I pay now?
- No. You save a card when you book and it's charged only when the plumber marks the job complete. Any extra work is quoted in writing and charged only if you approve it. Block Drains takes the payment and pays the plumber; you never settle up at the door.
- Is there anything for returning customers?
- Yes. 10% off every job after your first, applied automatically to the email you booked with. Refer a friend with your booking reference and they get $50 off their first job while you get $50 credit. Past customers can also book an annual Drain Care clean (jet clean plus camera check) for $299 instead of $349.
- What if the drain can't be cleared?
- Sometimes a pipe is collapsed or so root-bound that clearing isn't possible. The plumber will show you the camera footage, explain what's needed, and give you a written fixed quote for the repair. You still only pay the fixed price for the visit.
- What if it blocks again?
- If the same drain blocks again within 30 days and the CCTV report didn't identify damage, the plumber who did the job comes back at no charge. Every plumber agrees to this when they join the network. If the report did identify damage, that's what needs fixing, and the quote you were given stands.
- Is the sewer my responsibility or Sydney Water's?
- You're responsible for the pipes on your property up to the boundary connection. Sydney Water looks after the main in the street. The camera inspection shows which side the problem is on.
- Do you do strata and commercial?
- Yes. The same fixed prices apply for units and small commercial premises. For regular maintenance across a building, ask about the drain cleaning service.
- Can I cancel?
- Yes, free of charge up to 2 hours before your booked window. Call or reply to your confirmation text.
Something else? Call 1300 256 253 or book online from $199 for sinks and showers, $449 for a blocked drain with CCTV.