Terms of service
Last updated · October 2026
01What Block Drains does
Block Drains operates a booking and payment platform that connects customers with licensed, independent plumbers for fixed-price drain services across Sydney. Block Drains takes your booking, assigns it to a plumber in the network and collects payment on the plumber's behalf. Block Drains does not carry out plumbing work. The work is performed by the assigned plumber, and the agreement for that work is between you and the plumber. By booking you agree to these terms.
02Fixed pricing
The price confirmed after entering your postcode is the total payable for the booked service, inclusive of labour and standard equipment. It excludes repair of structurally damaged pipes, which is quoted separately in writing after a CCTV inspection, and only proceeds with your approval.
03Booking & payment
You save a card when you book. Nothing is charged until the plumber marks the job complete, and then only the fixed price plus any extra work you approved in writing. Block Drains collects the payment and passes the plumber's share to them, less a platform fee. You will receive a confirmation with your assigned arrival window and the plumber's name and licence number.
04Cancellations & rescheduling
You may cancel or reschedule free of charge up to 2 hours before your booked window. Call us or reply to your confirmation text.
05The plumber
Plumbers in the network are independent licensed tradespeople, not employees or agents of Block Drains. Block Drains checks each plumber's NSW licence and public liability insurance before they join, but the plumber carries out the work under their own licence and insurance and is responsible for its quality and safety.
06If the drain blocks again
Every plumber in the network agrees to return free of charge if the same drain re-blocks within 30 days of a clear and the CCTV report found no damage. If the report found damage, the repair quote you were given applies. Repairs carry the warranty stated on the plumber's quote. Contact Block Drains with your booking reference and we'll arrange the return visit with the plumber.
07Your rights and our liability
Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, including the consumer guarantees that the work is done with due care and skill. Subject to that, Block Drains' liability for the booking and payment service is limited to the amount paid for the booking, and Block Drains is not liable for pre-existing pipe damage, third-party utility issues or consequential loss.
08Privacy
We collect your name, contact details, and address solely to fulfil your booking and dispatch a plumber. We do not sell your data. See our privacy policy for details.
09Contact
Block Drains · 1300 256 253 · dispatch@blockdrains.com.au · Sydney, NSW.